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Every business needs support. Customers will have issues with your products, and how you handle those issues goes a long way towards making or breaking your business itself. Good customer support can keep people loyal even through product issues, while …
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When considering buying into a help desk application or another business-critical platform, you need to do your research. These kinds of systems are usually a gigantic pain in the ass to migrate once you’ve invested in one, unless you happen …
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There are a number of different reasons why you might want to schedule an email to be sent later than the time you’re writing it. Maybe it’s a newsletter and you want it to go out at a peak reading …
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Customer service is a crucial element to any successful business. There are a thousand different ways to handle customer service, from active Twitter responses to email management to helpdesk ticketing systems. No matter how you do it, you absolutely need …
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Whenever you’re running a large-scale email operation, you have to worry about spam. Specifically, sending out enough messages, when those messages are similar or identical to one another, runs the risk of your account being marked as a spammer.
There’s …
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Email management is in some ways one of the most critical elements to workplace success. Everyone, from the CEO (or their secretary) down to the custodial staff has email, and most of those people have to deal with it for …
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In the dark ages of email marketing, you could build an email list and you could send your messages, but you had little way to track anything about them. You could see when people clicked your links, but you had …
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Gmail is a very expandable platform for your email, though few people realize this fact because it alone has so many valuable features it seems like a goldmine. Only those really invested in the smooth functioning of their email systems …
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